What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot Access Submissions

    Asked by JJMangan on May 20, 2013 at 11:00 PM

    When I view my forms I cannot get access to submissions anymore. I have seen on a previous post (http://www.jotform.com/answers/129472-Can-t-get-access-to-any-submissions) to log into jotformeu.com which i have done and I got full access to my submissions there. What needs to be done for me to log on to Jotform and access submissions as normal?

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    Answered by jeanettebmz on May 21, 2013 at 12:24 AM

    I made a test and was able to see the submissions using www.jotform.co (which is the domain where your forms are located )

    However, If login to  jotformeu.com did the trick, make sure you do this for now.

    You might also try login to www.jotform.com


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    Answered by jeanettebmz on May 21, 2013 at 12:24 AM

    Also, can you please logout, clear your browser cache and log back in?

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    Answered by JJMangan on May 21, 2013 at 12:49 AM

    I cleared my browser and cache and functionality returned to normal. Is there a reason for this and any way to prevent this happening in the future so I dont have to clear my cache?

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    JotForm Support

    Answered by EltonCris on May 21, 2013 at 03:36 AM


    My advice would be to use www.jotform.com everytime you log in to your JotForm account. This should help prevent this issue. And, if you are having trouble with jotform.co domain, simply login your account, it should be fine. They are our official domains assigned to your location.

    Or, this could be an issue with the browsers cache sometimes so it is really necessary to clear your browsers cache if you are having trouble viewing any pages specially when they aren't updating or displaying properly.

    Do let us know if you have further questions. Thanks!