Can you make the size of email attachements higher?

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    Asked on March 05, 2020 at 02:43 PM

    Is it possible to make the limit higher than 5MB? Because this comes up very often for us and having to open them separately makes us waste a lot of time. I tried augmenting it through the "File Limit Size" under "File Upload Properties" but the problem still comes up. 


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    Answered on March 05, 2020 at 07:00 PM

    You must be referring to the email file attachment feature. Currently the attachment file size is dictated by the Email system, so you cannot change the max limit allowed within your Form Builder.

    Currently, we are sending the emails via the AWS SES and it has a total size limitation. The attachments size is limited to 5MB. The email will not be sent if the attachment exceeds the 5MB file size limit.

    We apologize for any inconvenience caused.