What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't retrieve password

    Asked by Rob on May 21, 2013 at 02:10 AM

    I can't retrieve my password

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    Answered by pinoytech on May 21, 2013 at 02:42 AM

    Hi Rob,

    Can you please share to us your account username or account email address for further assistance?

    Thank you!

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    Answered by Rob on May 21, 2013 at 03:01 AM
    It is either editor@mymusiclocal.com or robdusa@gmail.com. I don't remember
    the user name. I could just create a new account, but I'd like to continue
    using the form on my website, mymusiclocal.com. I was sent an email, saying
    that I was over quota and my forms would be disabled, but I'd like to
    upgrade. Thanks.
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    Answered by sidharth_kch on May 21, 2013 at 03:44 AM


    I checked and see you have two account.

    One is a guest account (editor@mymusiclocal.com) which is in OVERLIMIT status and has three forms. You can register for a free account using this email id and all the forms will automatically be available in your new account. Alternatively, you can send us a message and we will move all the forms to your other account.

    The other account you created using email id "robdusa@gmail.com" has no forms created. The username for this account is "robdusa". 

    Let us know how you want to proceed.



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    Answered by Rob on May 21, 2013 at 06:43 PM
    Could you please move them to robdusa@gmail.com?
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    JotForm Support

    Answered by Welvin on May 21, 2013 at 07:25 PM


    Hi Rob,

    All done. All forms have been moved to your "robdusa" account. Please kindly check.



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    JotForm Support

    Answered by ashwin_d on April 27, 2014 at 10:57 PM

    Hello Rob,

    For some unknown reason, we have received an empty response form you. If you have replied from your email, please use the following URL to reply again:  http://www.jotform.com/answers/219604-Can-t-retrieve-password#6

    Thank you!