Can't retrieve password

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    Rob
    Asked on May 21, 2013 at 02:10 AM

    I can't retrieve my password

  • Profile Image
    pinoytech
    Answered on May 21, 2013 at 02:42 AM

    Hi Rob,

    Can you please share to us your account username or account email address for further assistance?

    Thank you!

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    Rob
    Answered on May 21, 2013 at 03:01 AM
    It is either editor@mymusiclocal.com or robdusa@gmail.com. I don't remember
    the user name. I could just create a new account, but I'd like to continue
    using the form on my website, mymusiclocal.com. I was sent an email, saying
    that I was over quota and my forms would be disabled, but I'd like to
    upgrade. Thanks.
  • Profile Image
    sidharth_kch
    Answered on May 21, 2013 at 03:44 AM

    @Rob

    I checked and see you have two account.

    One is a guest account (editor@mymusiclocal.com) which is in OVERLIMIT status and has three forms. You can register for a free account using this email id and all the forms will automatically be available in your new account. Alternatively, you can send us a message and we will move all the forms to your other account.

    The other account you created using email id "robdusa@gmail.com" has no forms created. The username for this account is "robdusa". 

    Let us know how you want to proceed.

    Thansk,

    Sidharth

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    Rob
    Answered on May 21, 2013 at 06:43 PM
    Could you please move them to robdusa@gmail.com?
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    Welvin
    Answered on May 21, 2013 at 07:25 PM

     

    Hi Rob,

    All done. All forms have been moved to your "robdusa" account. Please kindly check.

    Thanks

     

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    ashwin_d
    Answered on April 27, 2014 at 10:57 PM

    Hello Rob,

    For some unknown reason, we have received an empty response form you. If you have replied from your email, please use the following URL to reply again:  http://www.jotform.com/answers/219604-Can-t-retrieve-password#6

    Thank you!