Issue with Form on Mobile

  • Profile Image
    fourwardgmbh
    Asked on March 06, 2020 at 02:07 AM

    Hi there,

    We are experiencing some problems with a form loading on mobile devices and i was wondering if you could help. Basically, we have embedded a form on an Unbounce landing page which all works ok on desktop. However when try to load it on specific mobile devices it does not work. We are seeing that it works more or less fine on iPhone and Chrome but on Android devices not so. 

    More about the issue: So what happens is when you load the page the form shows and then disappears. Then you dont see it again. We had the same problem on desktop in the beginning but somehow it seems to have resolved itself. You can find and try the page here - https://immobilienbewertung.stadelmannpartner.ch/new-form-testing/

    Any support on this would be greatly appreciated. Naturally we cant signup fully for the tool without this working. If i should provide anything else just let me know.

    Many thanks,

    Chris

  • Profile Image
    Richie_P
    Answered on March 06, 2020 at 05:44 AM

    I would suggest you embed the form using the iFrame code.

    Guide:https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Please do give it a try and let us know if the issue still remains.

  • Profile Image
    fourwardgmbh
    Answered on March 10, 2020 at 04:07 AM

    Hi Richie_P

    Thanks for getting back to me. I tried this but it did not work. So basically we have the iframe option on the mobile version of our landing page and the short embed code on the desktop version. When i try to switch both to iframe it doesnt work also. Have you any other ideas? The strange thing is that the issue only seems to be on Android. We tested on three different Android devices and got the same result.

    Thanks for your help

    Chris


  • Profile Image
    Richie_P
    Answered on March 10, 2020 at 05:44 AM

    It seems the issue is when the form is in mobile view, the iFrame height defaults to 0.

    Can you please add the height to your iFrame and make sure to make it !important

    height: 500px !important;

    Please give it a try and let us know how it goes.