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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal automatically adding shipping costs when i dont want it

    Asked by photos1 on May 27, 2010 at 08:40 AM

    hi,

     

    i have just created a payment form and when i try it out and goes to the paypal site it automatically add a shipping cost of £5.00. why is that and can it be removed before i place it on my website.

    Form Builder paypal forms payment form
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    JotForm Founder

    Answered by aytekin on May 27, 2010 at 09:44 AM
    On the first page of the PayPal Payment Wizard, change "Need Payer Address" to "No" and it will stop adding shipping cost.
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    JotForm Support

    Answered by NeilVicente on February 12, 2014 at 07:23 AM

    We have just released a shipping wizard for Paypal payment forms. For your desired output, you may now specify a shipping value of '0' for each of your item to bypass the account-level postage settings you have set set up under  your Paypal account.

    Let us know if you run into any other problems.

    Regards