Not receiving PDF attachment in email. Is it no longer possible to have a PDF that is greater than 5 MB at attachment?

  • pcgmarketing
    Asked on March 6, 2020 at 1:30 PM
    Hi there, I am having the same issue with two of my forms. It is no longer possible to have a PDF that is greater than 5mb as an attachment? Is there any way we can work around this or will I have to just add the PDF as a download link in the email? Thanks.
  • John Support Team Lead
    Replied on March 6, 2020 at 2:47 PM

    You were right. The email notifier of a form has a limit of up to 5mb only in the attachments (including PDFs). If the attached file exceeds the said limit, the email will be sent without the attachments.

    And yes, a workaround for that is to include the PDF LINK instead into the email body:

    Not receiving PDF attachment in email. Is it no longer possible to have a PDF that is greater than 5 MB at attachment? Image 10