Thank you page is not appearing or redirecting to link provided

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    crossroadsirish
    Asked on March 06, 2020 at 04:27 PM

    I have my form set up to redirect customer to a link I provided, but I have tested it 3x and the form submits, but does not redirect to link.


    I following steps for Thank you, so not sure what is going on. 

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    FelipeSantana
    Answered on March 06, 2020 at 05:45 PM

    Hi @crossroadsirish!

    I would like to apologize for the inconvenience you are experiencing.

    After chekcing your account, I have found that you have several active forms and I am unsure which one you are experiencing this issue with. Could you kindly provide us with the URL of the form in question so that we can troubleshoot this further? Where-to-Find-My-Form-URL

    Also, here are a couple of helpful user guides to assist you with the Thank You page of a form:

    Setting-up-the-Thank-You-Page

    Redirecting-Users-to-a-Different-Page

    Please let us know if you require any further assistance, we are always happy to help!

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    crossroadsirish
    Answered on March 07, 2020 at 12:38 PM

    I am sorry it is the one label Summer 2020 Registration. 

    http://www.crossroadsirishdance.com/Summer_Registration_Form.aspx

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    Welvin
    Answered on March 07, 2020 at 05:43 PM

    The form when embedded prompts you to open a new popup window instead of just redirecting. The default settings of most browsers are set to block popups, so it does not work. I'm getting the following when I submit the form:

    Kindly try re-embedding the form with our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    In the iframe embed codes, find the following line:

    allow="geolocation; microphone; camera"

    ...and change it to:

    allow="geolocation; microphone; camera; allow-top-navigation"


    I hope that helps. Please let us know if you need further assistance. 

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    crossroadsirish
    Answered on March 09, 2020 at 10:51 AM

    That fixed it thank you SOOOO much!

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    FelipeSantana
    Answered on March 09, 2020 at 11:33 AM

    Hello @crossroadsirish!

    On behalf of the JotFrom Support Team, you are most welcome. I am very glad to know that the solution my colleague provided has solved your issue.

    Please feel free to reach out again if you have any further questions or concerns, we are always happy to help!