What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Unique ID with Prefix keeps resetting.

    Asked by motonation on May 21, 2013 at 12:41 PM

    I use the unique ID as a way to assign case numbers for my customers. In the last hour it has reset itself two or three times, requiring me to manually assign case numbers as well as reset the current index to it's previous value.

    Page URL:
    http://www.jotformpro.com/motonation/warranty_claims

    unique id unique current index
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    Answered by glennlee on May 21, 2013 at 01:08 PM

    Hi,

    Thanks for contacting us!

    I checked your form submission page and I can see that the RA# values are in correct order.

    Can please tell us where do you find the unique ID resetting, was it on submission page ?

    Thanks.

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    Answered by motonation on May 21, 2013 at 01:12 PM

    I have been correcting the ID#s as they have come in incorrectly. They have only done it a handful of times so it may have stopped.

    In the edit form interface, the index would reset to RA#1.

    Thanks for looking into this, even if it ends up being nothing it is good know you guys are around to help.

  • Profile Image

    Answered by glennlee on May 21, 2013 at 01:37 PM

    Sorry for the inconvenience this may caused.

    I cloned your form and I cannot replicate the error.

    I also checked your form and the ID is in correct format.

    If the error persists please do not hesitate to contact us again.

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    Answered by motonation on May 21, 2013 at 03:51 PM

    It's happened again, although I've left the incorrect ID#'s as they are. Do you mind taking a look?

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    Answered by Hfplus on May 21, 2013 at 04:18 PM

    I am having the same issue.  My unique ID's started restting this morning at 11:39 am as shown in the image...and they are remaining the same number for each submission. NOT unique.

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    JotForm Support

    Answered by Mike_T on May 21, 2013 at 04:31 PM

    We are very sorry for this trouble.

    I was able to reproduce the problem. This is happening due to populated Current Index value (it should have a numeric value only) with the Prefix value.

    The problem has been escalated to our Developers. They will fix this as soon as they can.

    In the meantime, you may consider removing the Prefix value, Unique IDs without that Prefix should be fine.

    We will keep you updated via this thread.

  • Profile Image

    Answered by motonation on May 21, 2013 at 04:44 PM

    I'm genuinely curious as to why this particular issue is presenting itself now. I've had over 200 submissions to my form over the last half year without encountering this issue with prefixes. If that is all I have to change to get it to work in the future it's a small sacrifice, but it's strange that it would pop up now.

    Again, thanks for all the support. Your product is still amazing and makes my job run smoothly.

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 21, 2013 at 05:10 PM

    I think that something went wrong with one of JotForm updates (we release a lot of small improvements on a daily basis).

    We will inform you once the problem is completely fixed. Thank you for your understanding in this matter.

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    Chief Technology Officer

    Answered by eee on May 22, 2013 at 03:30 AM

    Hi,

    Problem has been solved,

    Kindest Regards,

    Ertugrul.

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    Answered by motonation on May 22, 2013 at 11:00 AM

    Thanks guys!