What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I keep getting emails that my account is over limit and is disabled? I upgraded several weeks ago yet still get these messages via email.

    Asked by Mike Knight on May 21, 2013 at 01:04 PM


    Dear dafacoo,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team
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    Answered by jeanettebmz on May 21, 2013 at 01:40 PM

    The subscription for Order reference number INT130430-1836-91938 , was purchased for your account


    That is why your other account dafacoo was never upgrade and keeps getting overlimited


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    JotForm Support

    Answered by EltonCris on May 21, 2013 at 02:26 PM


    If you have responded to this thread via email, kindly re-post it here: http://www.jotform.me/answers/219841. Unfortunately, we were not able to view your last reply.