What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Capture browser information, OS and user location of the user

    Asked by musthavemenus on May 21, 2013 at 01:21 PM

    I would like to see the visitor's location, operating system version and browser version.  This will help us tremendously with our customer support.  Is there a tool that can be integrated with JotForm?


    Thank you,

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    JotForm Support

    Answered by EltonCris on May 21, 2013 at 01:59 PM

    Hi Chuck,

    Browser and OS information from the form submitter can now be captured. Here's how:

    1. Add a Hidden Box tool to your form

    2. Right click it and select "Show Properties"

    3. Set "Yes" on the Browser Info to display user's browser info on every form submission.

     Example Result: This is how your notification will look like:

    Regarding on the user's location, you can use the following link appended with the ip tag {ip} on your form notification so it creates a clicklable link that would display all the IP details like Geolocation Information & Geolocation Map provided by whatismyipaddress.com.

    Example Result: http://whatismyipaddress.com/ip/

    Let us know if you need further clarification in any of these guides. Thanks!

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    Answered by Johanna  on November 19, 2014 at 10:42 PM


    I can't find the Hidden Box Tool anymore. Where is it?



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    JotForm Support

    Answered by ashwin_d on November 20, 2014 at 12:17 AM

    Hello Johanna,

    Please be noted that "Hidden Box" is moved to widget section. You can search and add it in your form by clicking on the widgets tab. Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!