Can you please credit my account with the free form?

  • Profile Image
    johannawise
    Asked on March 07, 2020 at 01:24 PM

    My account notes I have been credited 1 free form for a referral yet my forms max out at 25. Can you please credit my account? Thank you.

  • Profile Image
    Welvin
    Answered on March 07, 2020 at 07:40 PM

    You've been awarded already as far as I could see. Please check again and let us know if you still can't create new forms. 

    You can view your account usage to see the limit: https://www.jotform.com/myaccount/usage.

  • Profile Image
    johannawise
    Answered on March 07, 2020 at 08:51 PM
    I earned 1 free form a long time ago from a promo Jotform offered and 2 more recently, for a total of 28 forms: see 1st screenshot.
    When I signed up in 2016, I was promised unlimited forms, so not sure why I lost that: see 2nd screenshot. Would really appreciate having that reinstated.
    ...
  • Profile Image
    gerardw
    Answered on March 08, 2020 at 01:52 AM

    Sorry, but we haven't received your screenshots.

    Please follow the instructions in this guide to attach screenshots on this support thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum