Can you please credit my account with the free form?

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    Asked on March 07, 2020 at 01:24 PM

    My account notes I have been credited 1 free form for a referral yet my forms max out at 25. Can you please credit my account? Thank you.

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    Answered on March 07, 2020 at 07:40 PM

    You've been awarded already as far as I could see. Please check again and let us know if you still can't create new forms. 

    You can view your account usage to see the limit:

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    Answered on March 07, 2020 at 08:51 PM
    I earned 1 free form a long time ago from a promo Jotform offered and 2 more recently, for a total of 28 forms: see 1st screenshot.
    When I signed up in 2016, I was promised unlimited forms, so not sure why I lost that: see 2nd screenshot. Would really appreciate having that reinstated.
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    Answered on March 08, 2020 at 01:52 AM

    Sorry, but we haven't received your screenshots.

    Please follow the instructions in this guide to attach screenshots on this support thread: