I am not receiving the submitted forms to my email

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    dweems4
    Asked on May 21, 2013 at 02:28 PM

    The only way I receive an email of a form submitted is when I use the test option. When forms are acutally submitted, I don't receive it in my email even though I set it up to be sent to my email account. Please help!

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    EliezerN
    Answered on May 21, 2013 at 02:40 PM

    Hello, 

    Could you please provide the link of your form to take a deeper look of it and find the solution?

    Thanks!

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    sidharth_kch
    Answered on May 21, 2013 at 02:47 PM

    @dweems4

    I checked your form's notification setup and don't see any issue with it. I checked our email server logs and see that we do send the emails but its getting Deferred.

    /var/log/mail.log:May 21 14:39:10 us-app2 sm-mta[18896]: r4LIDIVm010591: to=<elliottquartet@aol.com>, delay=00:25:52, xdelay=00:00:00, mailer=esmtp, pri=306324, relay=mailin-01.mx.aol.com., dsn=4.0.0, stat=Deferred

    Request you to please change the "Sender Email" of your notification to "noreply@jotform.com" and see if that helps you.

    Let us know if you continue to have this issue and we will investigate further.

    Thanks,

    Sidharth

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    pinoytech
    Answered on May 21, 2013 at 02:59 PM

    @dweems4,

    Can you please share to us the URL of the form your are referring for further assistance?

    Thank you!