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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving the submitted forms to my email

    Asked by dweems4 on May 21, 2013 at 02:28 PM

    The only way I receive an email of a form submitted is when I use the test option. When forms are acutally submitted, I don't receive it in my email even though I set it up to be sent to my email account. Please help!

    email
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    Answered by EliezerN on May 21, 2013 at 02:40 PM

    Hello, 

    Could you please provide the link of your form to take a deeper look of it and find the solution?

    Thanks!

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    Answered by sidharth_kch on May 21, 2013 at 02:47 PM

    @dweems4

    I checked your form's notification setup and don't see any issue with it. I checked our email server logs and see that we do send the emails but its getting Deferred.

    /var/log/mail.log:May 21 14:39:10 us-app2 sm-mta[18896]: r4LIDIVm010591: to=<elliottquartet@aol.com>, delay=00:25:52, xdelay=00:00:00, mailer=esmtp, pri=306324, relay=mailin-01.mx.aol.com., dsn=4.0.0, stat=Deferred

    Request you to please change the "Sender Email" of your notification to "noreply@jotform.com" and see if that helps you.

    Let us know if you continue to have this issue and we will investigate further.

    Thanks,

    Sidharth

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    Answered by pinoytech on May 21, 2013 at 02:59 PM

    @dweems4,

    Can you please share to us the URL of the form your are referring for further assistance?

    Thank you!