- dweems4Asked on May 21, 2013 at 02:28 PM
The only way I receive an email of a form submitted is when I use the test option. When forms are acutally submitted, I don't receive it in my email even though I set it up to be sent to my email account. Please help!
- EliezerNAnswered on May 21, 2013 at 02:40 PM
Could you please provide the link of your form to take a deeper look of it and find the solution?
- sidharth_kchAnswered on May 21, 2013 at 02:47 PM
I checked your form's notification setup and don't see any issue with it. I checked our email server logs and see that we do send the emails but its getting Deferred.
/var/log/mail.log:May 21 14:39:10 us-app2 sm-mta: r4LIDIVm010591: to=<firstname.lastname@example.org>, delay=00:25:52, xdelay=00:00:00, mailer=esmtp, pri=306324, relay=mailin-01.mx.aol.com., dsn=4.0.0, stat=Deferred
Request you to please change the "Sender Email" of your notification to "email@example.com" and see if that helps you.
Let us know if you continue to have this issue and we will investigate further.
- pinoytechAnswered on May 21, 2013 at 02:59 PM
Can you please share to us the URL of the form your are referring for further assistance?