E-mail doesn't arrive

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    Asked on May 21, 2013 at 04:11 PM


    I've made a contact form and when i want to try, the e-mail doesn't arrive on my e-mailadress.

    What could be the problem?



  • Profile Image
    Answered on May 21, 2013 at 04:20 PM

    Hi Boris,

    Sorry for the inconvenience that may have caused. With regards to the issue, have you tried already checking your email spam/bulk folder? If not, can you please check and see if the email are there? Your mail logs shows that the entry/submission is successfully sent to your email recipient.

    /var/log/jotform/amazonSES.log:[21/May/2013:15:42:32 -0400] 31353544015344 AmazonSES Sent email to info@mvipcservice.nl -  MessageID:0000013ec89d4f81-2b042acb-058c-4637-bf49-63df8e5cf298-000000 - RequestId:946ac9b8-c24e-11e2-bbc0-6ba9a87f47b6

    Thank you!

  • Profile Image
    Answered on May 21, 2013 at 04:21 PM

    In addition to my response, please consider on checking this article also on how to prevent emails not being received.



  • Profile Image
    Answered on May 21, 2013 at 04:33 PM


    Please ensure that the Recipient E-mail of the E-mail Notification is the one where you want the notification arrives.

    - Load your form in the form builder, then go to E-mail Alerts and choose your email notification.

    - Then click on Replay-to and Notifcation Settings button, after in the in the envelop check the information.

    - The Sender E-mail must be the e-mail of the user who fills your form.

    - The Recipient E-mail must be your e-mail or the e-mail address where the notification will arrive.

    After that click on Finish button and test your form.

    I hope this helps.