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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-mail doesn't arrive

    Asked by mviwebdesign on May 21, 2013 at 04:11 PM

    Hallo,

    I've made a contact form and when i want to try, the e-mail doesn't arrive on my e-mailadress.

    What could be the problem?

    Gr

    Boris

    Page URL:
    www.mviwebdesign.nl

    contact form problem
  • Profile Image

    Answered by pinoytech on May 21, 2013 at 04:20 PM

    Hi Boris,

    Sorry for the inconvenience that may have caused. With regards to the issue, have you tried already checking your email spam/bulk folder? If not, can you please check and see if the email are there? Your mail logs shows that the entry/submission is successfully sent to your email recipient.

    /var/log/jotform/amazonSES.log:[21/May/2013:15:42:32 -0400] 31353544015344 AmazonSES Sent email to info@mvipcservice.nl -  MessageID:0000013ec89d4f81-2b042acb-058c-4637-bf49-63df8e5cf298-000000 - RequestId:946ac9b8-c24e-11e2-bbc0-6ba9a87f47b6

    Thank you!

  • Profile Image

    Answered by pinoytech on May 21, 2013 at 04:21 PM

    In addition to my response, please consider on checking this article also on how to prevent emails not being received.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Thanks.

  • Profile Image

    Answered by EliezerN on May 21, 2013 at 04:33 PM

    Hello,

    Please ensure that the Recipient E-mail of the E-mail Notification is the one where you want the notification arrives.

    - Load your form in the form builder, then go to E-mail Alerts and choose your email notification.

    - Then click on Replay-to and Notifcation Settings button, after in the in the envelop check the information.

    - The Sender E-mail must be the e-mail of the user who fills your form.

    - The Recipient E-mail must be your e-mail or the e-mail address where the notification will arrive.

    After that click on Finish button and test your form.

    I hope this helps.

    Thanks!