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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to see uploaded documents via email link

    Asked by jguyer on May 21, 2013 at 06:05 PM



    When we first created our form we were able to see the resumes and cover letters that were uploaded.  Now we are not able to.  We get this error in our browswer:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>

    Page URL:

    email email link style xml height message
  • Profile Image
    JotForm Support

    Answered by Welvin on May 21, 2013 at 07:03 PM


    I've check your form submissions and I am able to download all the uploaded document there. Which file download link is not working for you? What is the submission ID?

    Please try to clear your browsers cache then download again.


  • Profile Image

    Answered by jguyer on May 21, 2013 at 07:56 PM
    Here is the form I am having issues with. I have cleared my cache and it is still giving me an error:

    Full Name
    Tyson Reid Vonderfecht
    Current Address
    Street Address: 606 S. Humboldt St
    Street Address Line 2: Apt #3
    City: San Mateo
    State / Province: CA
    Postal / Zip Code: 94402
    Country: United States
    Email Address
    Phone Number
    (269) 598-5644
    Applying for Position
    Research Associate
    Available Start Date
    Upload Resume
    Tyson Vonderfecht_resume.pdf
    Upload Cover Letter
    Tyson Vonderfecht_Cover Letter.pdf

  • Profile Image
    JotForm Support

    Answered by Welvin on May 21, 2013 at 08:41 PM


    Here are the files for that particular submissions - I have download them and uploaded to my own support repository:

    https://shots.jotform.com/welvin/userfile/Tyson Vonderfecht_Cover Letter.pdf

    https://shots.jotform.com/welvin/userfile/Tyson Vonderfecht_resume.pdf

    It is weird as I am able to do it on my end even using my non-support account (via download link). I suggest you to clone the form and use the cloned version instead then let us know if that will happen again.