Login Suspended

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    Asked on March 09, 2020 at 03:34 PM


    I am trying to sign into my account (username: CompassMilitaryServices) but keep getting the message "Login failed - SUSPENDED".

    Any assistance is greatly appreciated.



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    Answered on March 09, 2020 at 08:27 PM

    Hi Liz,

    Your account is now unsuspended. Your forms should be working fine by now.

    Your account was suspended by our reviewer's team because your form https://www.jotform.us/form/81765708584167 asks social security numbers and this violates our terms. You may only collect this sensitive information when you comply with our best security practices by adding the following widgets in your form.

    1. Add Terms & Conditions Widget. This is to require users to read and agree to your presented legal agreement. This will also prevent your form from being flagged as suspicious.

    2. Add Signature Widget where your users sign and agree to provide such sensitive information.

    Please ensure adding these widgets in your form to avoid this from happening again. If you have any questions, let us know. Thank you!