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  • Profile Image

    We are not receiving emails if the form is filled out

    Asked by janicehales on May 22, 2013 at 12:14 AM

    Have been testing a new form and also our old form is not sending emails to tell us it has been filled in

    Page URL:
    http://www.webpoint.com.au/iPad/Contact_Us.html

    Emails new form
  • Profile Image

    Answered by pinoytech on May 22, 2013 at 12:34 AM

    Hi Janisehales,

    There's no Email Alerts created in your form upon checking which causing the issue. Please create email alert/notification in your form in order to received email notification.

    http://jotform.me/help/25-Setting-Up-Email-Notifications

    Please consider checking this article also on how to prevent emails not being received.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you need further assistance, do let us know.

    Thank you!

  • Profile Image

    Answered by janicehales on May 22, 2013 at 12:52 AM

    Can you please check again as I have set them up

  • Profile Image

    Answered by pinoytech on May 22, 2013 at 12:56 AM

    Hi,

    It's all working fine now upon checking your form's notification.

    If you need our assistance again, feel free to let us know.

    Thank you!

  • Profile Image

    Answered by janicehales on May 22, 2013 at 01:02 AM

    Hi I have tested again but no emails are coming through

  • Profile Image

    Answered by pinoytech on May 22, 2013 at 01:18 AM

    Change your form's notification sender email address to noreply@jotform.com to fixed the issue. For more detailed information, please take a look at this article.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Mail logs:

    /var/log/mail.log:May 22 01:14:51 us-app2 sm-mta[30256]: r4M5EkFb030253: to=<janicehales@webpoint.com.au>, delay=00:00:05, xdelay=00:00:05, mailer=esmtp, pri=124001, relay=mx1.pm.telstra.com. [203.147.175.1], dsn=2.0.0, stat=Sent (etEn1l00L4TEolB01tEoqF mail accepted for delivery)

    Thank you!