Comments are Garbled

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    zeissig
    Asked on March 09, 2020 at 06:39 PM

    The comments for each submissions in the Android app are unreadable because they are made up of a bunch of joined letters. As if encrypted. 

    On the web app through the PC they are readable when opened individually, but garbled when exporting to Excel or PDF. 

    I have a key.

    Screenshot
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    Jed_C
    Answered on March 10, 2020 at 01:55 AM

    That means that those data was encrypted. To decrypt the data, please follow this guide https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them.

    Let us know if you have any questions or if you need further assistance.