Too many mails send from jotform to our mail address are considered as spam

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    centomiglia
    Asked on March 10, 2020 at 06:04 AM

    Hello, to many mails send from jotform to our mail address info@centomiglia.be (one.com) are considered as spam.

     

    One.com send us following:

     

    Hello There, This is regarding the emails that are marked as spam. The email has been marked as spam due to high score in scansa rules. The sender needs to fix their content to avoid getting marked as spam. You can send the below Spam assassin result to your sender. Spam assassin details: hhttps://one-docs.com/tools/pastebin/KWNIvWbB We hope the above information clarifies your query. For further inquiries, feel free to contact us anytime by replying to this email.You can also contact us 24/7 through our English Support Chat via https://www.one.com/en/chat.We are looking forward to hear from you!
    Best regards Sherry May one.com support
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    gerardw
    Answered on March 10, 2020 at 09:07 AM

    I can see that in your forms, you have set up the Sender email as your custom email itself. Try using an SMTP setup as your Sender email - that way emails will be sent from your mail server.

    Related Guide: How-to-Setup-SMTP-for-a-Form 

    OR you can use noreply@jotform.com as the Sender email and white list Jotform IPs and domains to avoid flagging as spam by one.com: Whitelisting-JotForm-IP-Addresses-and-Domains 

    Do try these and let us know if this works out.