Won't let me save the time zone change

  • ZigZagGymnastics
    Asked on March 10, 2020 at 7:43 AM

    Won't let me save the time zone change

  • Sam_G
    Replied on March 10, 2020 at 9:42 AM

    Hi ZigZagGymnastics,


    Kindly post a screenshot of the error when you're trying to change the time zone.

    You may use this URL.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    I have checked your settings. The time zone shows Australia/Perth.

    Wont let me save the time zone change Image 10

    Will be waiting for you response on the error that you are getting.

    Sam

  • ZigZagGymnastics
    Replied on March 11, 2020 at 11:27 PM

    ok


    I set a form to disable at 11:59pm and when parents went in around 10pm the form wasn't assessible so I assumed it had something to do with the timezone.

    Would there be another reason?

  • roneet
    Replied on March 12, 2020 at 12:04 AM

    The Form would get disable based on the Timezone(Australia/Perth) that you have configured in your account.

    May we know which time zone you would like to set in your account?

    Were you referring to the Form?

    https://www.jotform.com/form/200148203831847

    Have you embedded the form on any website?

    Looking forward to your response.

    Thanks.

  • ZigZagGymnastics
    Replied on March 12, 2020 at 12:11 AM

    I want it set to Perth time


    I had 2 forms which went out at the same time

    Team Challenge and Zig Zag Invite June

    They were both set to close at 11:59pm on 9/3/2020 but parents emailed and said it was closed just after 10pm Perth time


    No I just sent the JOT form as a link in an email



  • KrisLei Jotform Support
    Replied on March 12, 2020 at 1:42 AM

    Hi,

     To clarify, you would like to disable the forms at 11:59 PM on 09/03/2020, correct? I have checked all your forms but it seems that all of them are currently enabled, and we wouldn't be able to identify what could cause the issue. Kindly provide us the form's direct link you are referring to so that we can check it on our end?

    For your reference: Where-to-Find-My-Form-URL

    Here's a detailed guide on disabling the form on a specific time and date: How-to-Limit-Submissions-in-a-Form

    As my colleague's advice, the form will be disabled based on the time set on your account. Please also verify that you have the same time zone with your parents when they view or access the form. 


  • ZigZagGymnastics
    Replied on March 12, 2020 at 1:44 AM

    I've actually deleted those forms so don't worry too much

    I will just leave them enabled and delete once we are no longer receiving entries


    Thanks for your help