What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Eu preciso atualizar o meu Conta

    Asked by Adalto on May 22, 2013 at 09:39 AM

    Bom dia:

     

    Fiz o upgrade para premiun e preciso urgente dos formulários.

    Agradeço seus préstimos no sentido de liberar com a maior brevidade possível.

     

    Respeitosamente

     

    Adalto

  • Profile Image
    JotForm Support

    Answered by KadeJM on May 22, 2013 at 10:10 AM

    Hello Adalto, I took a look at your Account and it is currently showing that you've gone over the Submission Limit for the Free Account you have. I didn't see any recent Premium Upgrade for your Account. I only found a Subscription for a Yearly Premium that was ordered on April 21st, 2013 but then it looks like this was charged back to you on May 12th, 2013 so because of this your account returned to a Free Account Status.

    If you've recently upgraded can you please provide us with your Order Ref# so that we can locate the order to make sure everything is in order for your account? Otherwise you need to do one of the following.

    (A) Wait for your Monthly Reset for the Free Plan which is on the first of each month.

    or

    (B) You can Upgrade to make this reset take effect quicker so that you can continue getting more submissions for your forms. You can Upgrade in the Upgrades/Billing in your Account Section or also in our Pricing Plans Section as well.