My jot forms arent showing within my account

Please can you advise why my new jot forms aren't showing within the app when sent to users?

Hi @SophieGarlick!

I would like to apologize for the inconvenience you are experiencing.

After checking your account, I have found that you currently have 3 active forms and all seem to be functioning correctly. Could you kindly let us know the URLs of the affected forms?

If you are referring to sharing forms with sub-account users, you may want to use the following user guide to assist you with doing so: How-to-Share-Forms-with-a-Sub-Account-User

Please clarify the issue for us so that we can provide the necessary solutions or workarounds for you. We look forward to your response!