My jot forms arent showing within my account

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    Asked on March 10, 2020 at 01:01 PM

    Please can you advise why my new jot forms aren't showing within the app when sent to users?

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    Answered on March 10, 2020 at 04:02 PM

    Hi @SophieGarlick!

    I would like to apologize for the inconvenience you are experiencing.

    After checking your account, I have found that you currently have 3 active forms and all seem to be functioning correctly. Could you kindly let us know the URLs of the affected forms?

    If you are referring to sharing forms with sub-account users, you may want to use the following user guide to assist you with doing so: How-to-Share-Forms-with-a-Sub-Account-User

    Please clarify the issue for us so that we can provide the necessary solutions or workarounds for you. We look forward to your response!