What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to Close Box Integration Banner

    Asked by getbcs on May 22, 2013 at 10:35 AM

    I am trying to access my forms but your "integrates with Box" is stopping it from opening to display my forms.  I have clicked on the "don't show me this banner again" but it didn't shut it off and now I can't access my forms.  Please reslove asap.

    My Forms
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    JotForm Support

    Answered by Welvin on May 22, 2013 at 11:06 AM

    Hi,

    Please try this;

    1. Clear your browsers cache and cookies

    2. Logged in again

    3. Click My Forms

    4. Click again "Don't show this banner again"

    See if this will resolved such issue on your end.

     

    Thanks

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    JotForm Support

    Answered by Welvin on May 22, 2013 at 11:14 AM

    Hi,

    It seems that I am able to replicate the issue. Let me forward this concern to our developers. You should received an update via this thread.

    Thanks for reporting.

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    Answered by getbcs on May 22, 2013 at 11:22 AM
    Thank you. I tried clearing history, cache, cookies, etc but it didn’t resolve it.

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    Answered by jeanettebmz on May 22, 2013 at 11:40 AM

    The issue is already escalated, thank you for notifying this to us

    You should get an update on regards to it soon

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    JotForm Founder

    Answered by aytekin on May 22, 2013 at 12:01 PM

    Sorry about that. I have disabled the banner now. 

    Is this problem just started happening today? Because we have been featuring pop-up banners there for a long time. 

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    Answered by getbcs on May 22, 2013 at 12:07 PM
    I just noticed it today. Don’t know how long it’s been an issue. Thanks for resolving this so quickly!