The PDF document is not attached in the form email

  • table43
    Asked on March 10, 2020 at 2:41 PM

    We have a form where we are uploading information and a photo. We have the form creating a PDF when submitted but sometimes the PDF is not created. Is there a size limitation to the photos that stops the PDF from being created?

  • Welvin Support Team Lead
    Replied on March 10, 2020 at 7:04 PM

    I think you are referring to File Upload Attachments and PDF Attachment in the Email Template Settings. We've now limited the attachments to 5MB. If it's larger than this, the form will not attach anything, and you'll get the links for both.

    You'll get it like this:

    The PDF document is not attached in the form email Image 1 Screenshot 30

    You may consider disabling Send Uploads as Attachment to make sure you'll get the PDF Document. This one (it is set to Yes, set this to No):

    The PDF document is not attached in the form email Image 2 Screenshot 41