The PDF document is not attached in the form email

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    Asked on March 10, 2020 at 02:41 PM

    We have a form where we are uploading information and a photo. We have the form creating a PDF when submitted but sometimes the PDF is not created. Is there a size limitation to the photos that stops the PDF from being created?

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    Answered on March 10, 2020 at 07:04 PM

    I think you are referring to File Upload Attachments and PDF Attachment in the Email Template Settings. We've now limited the attachments to 5MB. If it's larger than this, the form will not attach anything, and you'll get the links for both.

    You'll get it like this:

    You may consider disabling Send Uploads as Attachment to make sure you'll get the PDF Document. This one (it is set to Yes, set this to No):