Bug: I cannot download the Submissions as an Excel File

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    Asked on May 22, 2013 at 10:57 AM

    First, earlier this a.m, my forms were not displaying within my account.


    Now, they are again, but I can't download the results in Excel format.  Yes, I do need it in Excel format.


    I logged out, emptied my browser cache, then logged in again.  I'm also only selecting one day of results, so that's not the issue either.


    They worked yesterday, no changes made on my end since then.  Please fix, thanks.


    EDITED TO ADD.  I also just now noticed the clear your cache feature within Jotform.  I went to my Account settings, clicked the button in there to clear my cache.  DID NOT HELP AT ALL.


    Can someone PLEASE post an update as to when this can be fixed?  I need my info asap, thanks.

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    Answered on May 22, 2013 at 11:46 AM

    We do apologize about this problem and thank you very much for reporting it to us quickly. I've checked this on your account and I was able to replicate the problem you are having in This Testing Video so I have taken an addition step and escalated this issue to have our Developers take a further look at the problem so that we can get it corrected for you as quickly as possible.

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    Answered on May 22, 2013 at 11:48 AM

    Thank you for the EDIT UPDATE you added which I saw. 

    A fix was applied for the Form's Not Displaying, Can you please check that to see if it is still not displaying for you for that half of the problem?

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    Answered on May 22, 2013 at 11:55 AM

    I believe I already said above that I was previously able to get my forms to display.


    However, now that seems broken too.  I can get my forms to display on Safari, but NOT download in Excel format.

    In Chrome, I can get my forms to display, but clicking on one just says, "No results to display."

    Can't get a single ****ing thing to display in Camino.


    And yes, again, browser caches have been cleared, I've logged out then back in again.  And again, also cleared the form cache within Jotform within my Account area.


    Can this "escalation" happen a little faster, please?

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    Answered on May 22, 2013 at 12:15 PM

    You said that you were able to view your My Forms but then it broke again. My request was for you to try clearing your form cache and browser cache a second time since a fix was applied about 15 minutes ago to correct that part so I would like for you to try clearing both again if you have not already done so then check again.

    As far as the Excel Problem I've already alerted our developers about the problem and opened up a ticket to get this corrected for you as soon as possible so in the meantime I would like to request some patience until then and our developers will get to this issue as soon as they are able to.

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    Answered on May 22, 2013 at 12:18 PM

    I've cleared my caches countless times, because I'm actually needing to get some work done here.  I think a minimum of 5 times on one browser, more on the other 3 mentioned.  I've done that both on my browsers and within Jotform. 


    Over and over and over and over and over again.


    To no avail.

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    Answered on May 22, 2013 at 12:45 PM

    Okay and thank you for confirming and trying it again. I've noted all of the above information in the ticket. We will get back to you as soon as we can about this issue when it's been resolved.

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    Answered on May 23, 2013 at 04:42 AM


    Problem about submissions download as Excel / CSV problem on Chrome has been solved, but be aware of that, if your submissions have too many fields / many multiple choices, you may still not be able to download all your submissions at once.

    Please try to limit the date range or try to use CSV export instead of Excel (it's much more lightweight than Excel to process on our end),

    Kindest Regards,


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    Answered on August 05, 2013 at 06:00 AM

    You may download it and after fix it. Utilize fix a damaged xls file