Bounce List

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    xcitemedia
    Asked on May 22, 2013 at 12:25 PM

    Just wanted to double-check as I have a number of people on this issue, but we need to make sure that the following emails are not on your bounce list. Can you help me out? We have also whitelisted all domains that you have suggested. Thank you!

     


    David@4injury.net

    ecs@4injury.net

    was@4injury.net

    ntp@4injury.net



  • Profile Image
    pinoytech
    Answered on May 22, 2013 at 12:32 PM

    Hi,

    As per requested, I've check the said email addresses from our bounce list and indeed, only one of four email address is not in our bounce list.

    David@4injury.net is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'Denied [dab20805.0.114715.00-2086.18=3166.p01c11m115.mxlogic.net] (Mode: normal)'

    ecs@4injury.net is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'Denied [dab20805.0.114715.00-2086.18=3166.p01c11m115.mxlogic.net] (Mode: normal)'

    ntp@4injury.net is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'Denied [dab20805.0.114715.00-2086.18=3166.p01c11m115.mxlogic.net] (Mode: normal)'

    I've removed the said email addresses from our bounce list and it should be working fine now.

    If you need our assistance again, feel free to contact us at anytime.

    Have a nice day!

  • Profile Image
    xcitemedia
    Answered on May 22, 2013 at 04:01 PM

    Thank you for your time and help! The first one (in pink) is now going through, but the remaining two (ecs@4injury.net and ntp@4injury.net) are still not receiving the email alerts. Is there any way that we can figure out why? Thank you so much.

  • Profile Image
    sidharth_kch
    Answered on May 22, 2013 at 04:11 PM

    @xcitemedia

    I checked our email server logs and see the emails are getting delivered. Here is the server logs for your reference:

    /var/log/jotform/amazonSES.log:[22/May/2013:15:45:21 -0400] 11640547515 AmazonSES Sent email to Allie@xcitemediagroup.com, was@4injury.net, ecs@4injury.net, ntp@4injury.net, David@4injury.net - MessageID:0000013ecdc63e32-c0613bfa-e73b-41a3-b0d7-3943c7c753ea-000000 - RequestId:2356d26f-c318-11e2-9234-e3ced4662c91

    Request you to please check in your SPAM folder. Let us know if you continue to have this issue.

    Thanks,

    Sidharth