Getting a "Merchant Login ID or Password is invalid" error when submitting form

  • Profile Image
    kidsfirstcenter
    Asked on March 11, 2020 at 12:48 PM

    "merchant login ID or password is invalid or the account is inactive"

  • Profile Image
    Mike_G
    Answered on March 11, 2020 at 02:56 PM

    I believe the issue has something to do with your Authorize.Net credentials. You can find more information about it here: https://support.authorize.net/s/article/Error-13-The-merchant-login-ID-or-password-is-invalid-or-the-account-is-inactive

    Try to update your Authorize.Net credentials or make sure that the credentials you entered in the integration settings of the payment field in your form are correct as this normally solves the issue you are having.