Account has been suspended

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    Hayley Green 
    Asked on March 11, 2020 at 10:49 PM

    Hello, 


    I am the Club Administrator for a not-for-profit Soccer Club in Ontario, Canada. My account has been suspended due to phishing as I had a form that was requesting information from employees in order to issue them a T4A. I then deleted the submissions for security purposes once the information was documented in our records. I really need my account reactivated as I have another form that has parents of athletes submitting documentation for a Scholarship and the deadline is fast approaching. With the account currently suspended many families are unable to submit the application and thus losing out on the Scholarship funding. I've submitted 2 requests already to have my account reactivated and have not received a response.

    Can someone please advise me of the status of my account?

    Thank you

    Hayley Green, Club Administrator for the Woodbridge Soccer Club

  • Profile Image
    Kevin_G
    Answered on March 12, 2020 at 12:20 AM

    I've checked your account and it was suspended due to the "Social Insurance Number" field on your form https://www.jotform.com/form/200415731767252

    Kindly note that you need to edit your form in order to ask for this information, here are the elements you need to add: 

    1. A signature element so your users sign and agree to provide their information: https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form 

    2. Terms text so your users can read and understand why you need their information: https://www.jotform.com/widgets/short-scrollable-terms 

    Your account is active now so you can login and edit your form. 

    If you have questions, let us know.