Reinstating account - it wouldn't let me respond to my previous Q

  • Profile Image
    Sarah Eilefson
    Asked on May 22, 2013 at 09:38 PM

    What's the fastest way to reach someone to unblock a suspended account? Asked by Sarah Eilefson on May 22, 2013 at 09:20 PM

    My account was autosuspended due to phishing suspicions, but it's a legitimate account with a deadline attached to the form. Help!

    Page URL:

    autosuspended deadline attached
    Profile Image
    JotForm Support Manager
    Answered by jeanettebmz on May 22, 2013 at 09:27 PM

    The problem with your account is that you created a login form (a combination of password and username/email), and this is what it caused your account to be suspended. It looks like you imported such form , but it also looks unused



    so I could reactivate your account but I would have to delete that form.

    Also I would recommend you the following in order to prevent further suspensions, 

     -Do not create password fields in combination with username/email fields in any form. In other words, do not create login forms

    -Do not to leave untitled or unused forms: forms showing unlabeled fields, submit button-only  or forms with no fields at all

    -Upgrade to Paid subscription:  Our paid customers will not be automatically suspended, we have a dedicated team to review paid customers. However,  if  we determine that a form belongs to a real "paid" phisher, we will not suspend that account immediately, but we will first notify this to the paid user. However, if we determine it is actually a "paid phisher" we will cancel the subscription and suspend the account immediately.

    ----> Are you saying there's a form on there with no submissions that you could delete and reinstate my account? If so, please do. But please don't delete the Request for Proposals form with several submissions associated with it! If you could contact me at my email address that would be great--the forum won't let me respond to your answer.