Suspended account: Collecting credit card details

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    Kristen Jackson 
    Asked on March 12, 2020 at 02:14 PM


    I'm reaching out because when I try to use my forms I'm getting this error code and I can't log into my my account. 

    Form not found
    This form is disabled.
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    Answered on March 12, 2020 at 03:16 PM

    I have checked and found that your account is suspended due to the form in your account's Trash folder that has fields asking for credit card details.

    Credit Application


    Please know that we do not encourage our users to collect credit card details within their forms. You may find more information about this in our terms.

    Terms of Use | Jotform

    In order for me to reactivate your account, I have deleted the credit card fields shown in the screenshot above in your form. You should be able to log in to your account again.

    If you are looking to collect payment from your respondents within your form, you may find our payment processing apps to be helpful.

    And, you may use this guide as a reference — Mastering-Payment-Form-Integrations-with-JotForm

    Also, some of our payment integrations also have the Payment Authorization feature that you may find helpful in what you are trying to accomplish.