What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I embed an external url?

    Asked by GGfromCP on May 23, 2013 at 01:15 AM

    I've put together a social research survey and in the up-front introduction, I've put in a link to allow people to click to the external website, should they wish to have more information about the project.  This introduction uses a "Free Text (HTML)" box and has the link data encoded in html script.  

    For some reason, when the link is clicked I keep getting a 404 page, from within the JotForm site.  So rather than it going to myprojecturl.com, I get this message:

    404 Not Found


    File not found. theprojecturl.com
    The url address shown is: 
    I've gone into the html code, and verified that the url address is correctly shown as "http://theprojecturl.com" and I've cleared the cache to ensure that it's not an old version simply reloading.
    Any ideas of how to fix this?  For some reason does JotForm not allow urls to be embedded with external urls?
  • Profile Image

    Answered by dinesh-it on May 23, 2013 at 02:50 AM

    Thanks for contacting us,

    when I viewed the source of the form 31358311241847. I still foung that, you typed the link as 

    target="_blank" href="/explorethebigquestion.com"

    here is the screen shot of your source code

    Source code


    please change it to

    target="_blank" href="http://explorethebigquestion.com" rel="nofollow noopener"

    It will solve your problem.

    Feel free to contact us for any further clarification.

    Thank you.

  • Profile Image

    Answered by GGfromCP on May 23, 2013 at 03:04 AM

    Thanks Dinesh.  All good now.  A bit confused as to why it didn't update before.  I'd added the "http://..." and re-tryed before posting the question.  Thanks for being so thorough!

  • Profile Image

    Answered by dinesh-it on May 23, 2013 at 03:08 AM

    Glad to know that your problem is solved. 

    Feel free to contact us for further clarification.

    Thank you.