What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Get PDF - link doesn't work

    Asked by gpernoud on May 23, 2013 at 04:01 AM

    Dear Sir,


    I want to get submissions' PDF but it often doesn't work for several answers.

    Sometimes I have to click several times on the link before being able to download the file.

    Could you please fix this problem ?


    Best regards.

    Khiem NGUYEN

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    JotForm Support

    Answered by EltonCris on May 23, 2013 at 04:22 AM

    Hi Khiem,

    Thanks for your message.

    I can't seem to replicate the problem with my forms. I can download them fine. Have you tried clearing your browser's cache and cookies before downloading the PDF files? I would suggest to try this first and get back to us if the problem still persist. Try it with different browsers as well.