Get PDF - link doesn't work

  • Profile Image
    gpernoud
    Asked on May 23, 2013 at 04:01 AM

    Dear Sir,

     

    I want to get submissions' PDF but it often doesn't work for several answers.

    Sometimes I have to click several times on the link before being able to download the file.

    Could you please fix this problem ?

     

    Best regards.

    Khiem NGUYEN

  • Profile Image
    EltonCris
    Answered on May 23, 2013 at 04:22 AM

    Hi Khiem,

    Thanks for your message.

    I can't seem to replicate the problem with my forms. I can download them fine. Have you tried clearing your browser's cache and cookies before downloading the PDF files? I would suggest to try this first and get back to us if the problem still persist. Try it with different browsers as well.

    Regards!