Account wrongly suspended for phishing

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    Thomas Jesse 
    Asked on March 13, 2020 at 12:50 PM

    hello, my account was wrongly suspended for phishing. I just used jotform to receive rental applications for my rental property and nothing more, i will be glad if this can be reviewed and my account restored soon.

  • Profile Image
    Vanessa_T
    Answered on March 13, 2020 at 01:26 PM

    Your account was suspended due to your form asking for uploads of Bank Details and IDs which are against our Terms Of Use.

    You may ask for Bank Details and ID numbers in plain text field provided that you add a T&C and Signature widget within your form.

    Adding-a-License-Agreement-to-a-Form

    How-to-Add-an-E-Signature-to-Your-Form

    I have now deleted the upload fields for sensitive data in order for me to reactivate your account.