I've changed the template and my changes to the autoresponse email did

  • CITADROffice
    Asked on March 13, 2020 at 1:12 PM

    I've changed the template and my changes to the autoresponse email did not stay. I deleted the old one and made the changes I wanted and it still reverts back to the old email when a form is completed. Is there any way I can fix this. It's quite annoying.

  • Richie JotForm Support
    Replied on March 13, 2020 at 1:48 PM

    We do apologize for the inconvenience.

    Can you please try to clear your browser's cache and login back to your account to edit your form autoresponder?

    Please give it a try and let us know how it goes.

  • CITADROffice
    Replied on March 18, 2020 at 1:27 PM

    I've tried that, and even though it looks like the changes were saved, when I fill out the form (as a test), it still sends the same old email.

  • Ashwin JotForm Support
    Replied on March 18, 2020 at 1:46 PM

    I am sorry for the trouble caused to you. With which form you are having this issue with? 

    Are you changing the recipient email or the content of the email alert? I would suggest you to please share a screenshot fo the issue and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

  • CITADROffice
    Replied on March 18, 2020 at 2:11 PM

    I even logged in on another computer...same this is what it should look like

    1584555078jotform1 Screenshot 10

  • CITADROffice
    Replied on March 18, 2020 at 2:13 PM

    1584555137jotform 2 Screenshot 10

    but this is what it looks like when the email is received: 

    1584555175jotform 3 Screenshot 21

  • Amin JotForm Support
    Replied on March 18, 2020 at 2:26 PM

    We're really sorry for the inconvenience this may have caused.

    Kindly be noted that we still need the form URL, so that we can assist you further.

    We're patiently waiting for your response.

  • CITADROffice
    Replied on March 18, 2020 at 3:39 PM
  • CITADROffice
    Replied on March 18, 2020 at 3:40 PM
  • Albert_G
    Replied on March 18, 2020 at 4:47 PM

    Hi CITADROffice,

    Thank you for sending your form's link over.

    After review, it seems that everything is set up correctly.

    Please take note that the Autoresponder Email is sent to the submitter.
    1584564331a Screenshot 10

    Then the Notification Email is sent to you when someone submits your form.
    1584564387b Screenshot 21

    Please let us know if you require further assistance.

    Thank you.

  • CITADROffice
    Replied on March 18, 2020 at 5:01 PM

    Thanks, I just assumed they would mirror each other, well at least the default email, since they contain the same information. Thanks again, that should clear it all up.

  • jonathan
    Replied on March 18, 2020 at 5:30 PM

    Thank you for taking the time updating us on the status. Contact us anytime should you require further assistance on this.