Unable to connect to PayPal Business Account

  • joefahs
    Asked on March 13, 2020 at 5:29 PM

    Using the form https://www.jotform.com/build/200316269155148 I added the Form Element PayPal Checkout and am trying to set up a Test Environment. When I click the button under PayPal Checkout Connect there is a prompt to enter the PayPal email address to log in. I enter the email address, check United States, and click the Next button but am prompted to Sign up for a Business account instead of asking for my password. 

    I can log into our PayPal Business account -- there is a merchant ID so it is a valid account. 

    Can you help?

    Page URL: https://www.jotform.com/build/200316269155148
  • VincentJay
    Replied on March 13, 2020 at 5:48 PM

    I checked the form you shared and it is not connected to PayPal. 

    1584136032vd32 Screenshot 10

    To integrate it to your form, please follow this guide: https://www.jotform.com/help/542-How-to-Integrate-Form-to-PayPal-Checkout

    You need a business PayPal account to use the integration properly. You can contact PayPal support for more information about your account. 

    I hope this information helps. Please connect the integration and let us know if you need further help.