Account Suspended

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    Austin Senters 
    Asked on March 14, 2020 at 06:42 AM

    Good Morning,

           I received word this morning from one of our drivers that our forms are offline. When I attempted to login I get a message that says our account had been disabled due to a possible phishing attempt. We are a non profit that serves under the commission of the Nashville Fire Dept, and use your site for incident run summaries, shift change inspections, and volunteer applications. We decided to try the software before actually subscribing and committing, but up to this point we have been very pleased with the ease of these forms. I suspect this may be due to our volunteer application being created online which asks for a social security number so we can conduct a background check. We were just testing this form to see if it would work for us, but we had security concerns so we do not plan to use it on jotform. Please contact me so we can get the application form removed, get this resolved, and set our account up with a subscription. 

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    Answered on March 14, 2020 at 08:24 AM

    Your account is suspended as the form "200571446597158 Box 55 Membership Application" was found collecting Driver's license information and SSN via form fields. 

    As per our Terms of Use, these are sensitive information. You may collect these information, but you are required to use best security practices of Jotform Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    OR you can add the mandatory widgets below into the form:

    1. Terms and Conditions 

    2. Signature 

    I have activated your account now so that you may make the necessary changes on your form.