Aweber: Contact is not updating despite the option being checked.

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    Asked on March 14, 2020 at 10:53 AM

    Hi, The aweber integration adds new users, but I cannot get it to update an existing user. I have clicked the option "update contact if it exists."

    If the contact already exists in aweber, it does nothing. It doesn't update the contact in aweber with new/additional information that's on the jotform submission. 

    Does this feature of your aweber integration not work?

    Specifically, I am trying to get this to work for the form titled List New Members Registration Form.

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    Answered on March 14, 2020 at 12:25 PM

    Apologies for the inconveniences caused. 

    I've been performing some tests and was able to replicate the issue, I will be reporting this to our back end team so we can have this checked further. 

    We will keep you updated via this thread. 


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    Answered on March 14, 2020 at 03:17 PM

    Thanks, Kevin. I really need this feature, so I'm happy that someone at Jotform is on top of it.

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    Answered on March 14, 2020 at 08:42 PM

    This is already escalated as a bug. We can't provide you a timeframe, rest assured you will be informed once this is resolved.

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    Answered on March 17, 2020 at 05:35 AM

    Hi @mjhetzer,

    Sorry for the inconvenience. This issue has been resolved now. Thanks for reporting.

    If you encounter any issue, please don't hesitate to contact us.