What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Password Reset

    Asked by odessacasimiro on May 23, 2013 at 12:00 PM

    Hi,

    In the last 24 hours I have received two emails stating that someone has requested to reset my password but neither of those request came from me. Do I need to change my password to prevent my account from being hacked?

    Emails
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    JotForm Support

    Answered by NeilVicente on May 23, 2013 at 12:04 PM

    It looks like someone has been trying to get into your account. We can assure you though that as long as your email is safe, your JotForm account will be, too.

    Changing password might be a good idea, but not really necessary, in my opinion.