Como puedo recuperar mi cuenta ?

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    juan sebastian 
    Asked on March 15, 2020 at 01:03 AM

    hola buenas noches, sucede que me han bloqueado la cuenta en la que adelantaba gran parte de mi trabajo puesto que tenia unos formularios ya enlazadas a mi negocio, esperaba terminar de editarlos para empezar a pagar la mensualidad del servicio pero me he dado cuenta que me han baneado  y quisiera saber cual ha sido el motivo y como recuperar mi cuenta y el trabajo ya realizado. muchas gracias. 

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    Mike_G
    Answered on March 15, 2020 at 03:38 AM

    I have checked your account and I see that it was suspended for suspicious phishing activity due to the following forms in your account with the fields asking for sensitive information from respondents.

    Clone of TIGO-UNE CLAIMS CENTRAL

    Movistar Manizales - Your Complaints and Claims

    TIGO-UNE CLAIMS CENTER

    The forms either have this field

    1584257741zt03_33_35.png

    or this field

    1584257748zt03_33_41.png

    There are also forms in the Trash folder of your account that has the same fields.

    Clone of CENTRAL DE RECLAMACIONES

    Clone of CENTRAL DE RECLAMACIONES

    I have reactivated your account. However, to prevent the same inconvenience from happening again in the future, please include in your forms a Signature widget AND a Terms&Conditions widget.

    How-to-Add-an-E-Signature-to-Your-Form 

    Adding-a-License-Agreement-to-a-Form 

    The widgets will serve as proof that your respondents agreed to have their sensitive information collected through your form.

    Feel free to let us know if you need any further assistance.

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    mecambioamovistar
    Answered on March 16, 2020 at 12:04 AM

    a perfecto, muchas gracias por tu ayuda. feliz noche