Email Alert Screen Not Appearing

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    drgeare
    Asked on May 23, 2013 at 01:16 PM

    When I go to try to modify my email alerts, the screen never appears. I see the small "working" graphic in the lower right corner, but then that goes away and nothing else appears except my screen getting gray, like a box should be appearing. This is happening in Chrome and Safari on my Mac. It seems to work in Firefox on my Mac though, but I don't want to have to go into Firefox just to get this function to work on the form.

    Thank you, Keith

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    sidharth_kch
    Answered on May 23, 2013 at 01:45 PM

    @drgeare

    Request you to please clear your browser cache and see if that helps you.

    Let us know if you continue to have this issue and we will investigate further.

    Thanks,

    Sidharth

  • Profile Image
    drgeare
    Answered on May 23, 2013 at 01:53 PM

    Sidharth, did you change something, or am I going to have to clear the cache everytime this happens? Yes, that did fix the issue.

    Thank you,

    Keith

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    sidharth_kch
    Answered on May 23, 2013 at 01:57 PM

    Hi Keith,

    Actually this should not happen all the time but when it happens you need to clear the browser cache.

    Thanks,

    Sidharth