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    Email Alert Screen Not Appearing

    Asked by drgeare on May 23, 2013 at 01:16 PM

    When I go to try to modify my email alerts, the screen never appears. I see the small "working" graphic in the lower right corner, but then that goes away and nothing else appears except my screen getting gray, like a box should be appearing. This is happening in Chrome and Safari on my Mac. It seems to work in Firefox on my Mac though, but I don't want to have to go into Firefox just to get this function to work on the form.

    Thank you, Keith

    email email alerts
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    Answered by sidharth_kch on May 23, 2013 at 01:45 PM


    Request you to please clear your browser cache and see if that helps you.

    Let us know if you continue to have this issue and we will investigate further.



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    Answered by drgeare on May 23, 2013 at 01:53 PM

    Sidharth, did you change something, or am I going to have to clear the cache everytime this happens? Yes, that did fix the issue.

    Thank you,


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    Answered by sidharth_kch on May 23, 2013 at 01:57 PM

    Hi Keith,

    Actually this should not happen all the time but when it happens you need to clear the browser cache.