Payment integration: Ability to set up on email alerts individual field variables for products and custom options

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    District1010
    Asked on May 23, 2013 at 02:57 PM

    Slightly different request, we are selling tickets for an event that will run over three evenings and they can select up to 10 tickets for one of the 3 evenings. Hope to use Paypal for this. I want to be able to send them a receipt (autoresponder) that says 'Mr Fred Bloggs' thank you for purchasing (ten) tickets for (Friday) evening.

    I am quite happy to take any advice and can change the format if needs be to something that will work for us.

    Thanks

  • Profile Image
    dinesh-it
    Answered on May 23, 2013 at 04:11 PM

    Hi,

    Thank you for contact us.

    you can create an autoresponder notification to accomplish this.

    check here for Creating a Form Autoresponder

    and for ticket - you can add a unique ID to the Autoresponder mail that is sent to the customer.

    check here for Submission ID for Customer Reference

    Hope this solves your problem,

    Thank you.

  • Profile Image
    District1010
    Answered on May 23, 2013 at 04:16 PM

    Thanks can you tell me whether or not the Paypal quantities (number of tickets purchased) are added to the Autoresponder? Can I try this out?

    Thanks

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    jeanettebmz
    Answered on May 23, 2013 at 04:20 PM

    Unfortunately , there are not individual field variables for each product on a Payment integration , therefore Product field, Quantity field, etc,  cannot be configured in an autoresponder

    I will be opening a ticket to request this feature, if this is feasible to do , it will be implemented by our developers if we noticed an increasing number of people asking for this. At any rate, you should get an update, on this thread .

  • Profile Image
    District1010
    Answered on May 23, 2013 at 04:28 PM

    OK I appreciate your reply but wonder if there is any form of solution? Basically I need to know how many tickets they will have paid for - is it possible to have just one item from the Paypal submission appearing on the autoresponder - Total Paid perhaps?

  • Profile Image
    dinesh-it
    Answered on May 23, 2013 at 04:36 PM

    have an idea, why cant you use a seperate text box to get the number of tickets  from the user. So that it will be send to the autoresponder mail. 

    Hope it will solve your problem.

  • Profile Image
    District1010
    Answered on May 23, 2013 at 04:43 PM

    It's an option which hasn't escaped me but the problem might just be that they enter say five people on the form but only pay for two?

  • Profile Image
    dinesh-it
    Answered on May 23, 2013 at 04:49 PM

    yes, I just Forgot that, If that is the case, we have to wait for the feature to be developed by our development team. will let you know if i have any Idea.

    Thank you.

  • Profile Image
    NeilVicente
    Answered on May 24, 2013 at 11:00 AM

    @District1010

    Using the :product sub-tag for your payment field, you can parse the entire information for the product ordered.

    For example:

    Friday Concert Tickets (Amount: 20 USD, Quantity: 1)

    Is it really crucial to have the ability to extract specific info, like quantity? You can instead format your email this way:

    Mr Fred Bloggs, thank you for your purchase of Friday Concert Tickets (Amount: 20 USD, Quantity: 1)


    To learn more about this topic, please visit this related thread.

  • Profile Image
    District1010
    Answered on May 24, 2013 at 01:59 PM

    Neil

    This seems very promising. Let us say that our Tickets sell at a unit cost of £9 and we sell 4 of them making £36. I would be very happy to see 'Thank you Mr Bloggs for your payment of £36' I don't need the quantity at all. In fact we list the names above in the acknowledgement so it really is unnecessary.  All I need to do now is understand how to add the amount paid to my notification.  That amount, in this case £36 only appears in the paypal form - how do I extract that?

    Sorry to be a bit thick but if nothing else I am relentless so once I understand I will make of point of explaining it in a way that hopefully others will too.

    This is the bit I fail to understand

    =============================================================

    Using the :product sub-tag for your payment field, you can parse the entire information for the product ordered.

    ============================================================

    I'm about to go back to my form where I assume I will see :product sub tag somewhere in the RHS column? Apparently not so where do I find it?

     

    Current working form is here

    http://form.jotformpro.com/form/31435462659964

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    Mike_T
    Answered on May 24, 2013 at 03:18 PM

    Let us say that our Tickets sell at a unit cost of £9 and we sell 4 of them making £36. I would be very happy to see 'Thank you Mr Bloggs for your payment of £36'

    This is possible with Neil's solution. You will need to use the :total sub-tag for your products tag on Email Notification/Autoresponder body.

    This is what you can try:

    Thank you Mr Bloggs for your payment of £{myProducts6:total}  

    Using the :product sub-tag for your payment field, you can parse the entire information for the product ordered. 

    We are referring to the {tags} on the Email Alerts.

    Please let us know if you need any further assistance on this.

  • Profile Image
    District1010
    Answered on May 24, 2013 at 04:39 PM

    Mike / Neil

    Very good indeed - this has worked well for me.  I have the customer list the number of people coming to the event and also have him record how many.

    This solution now provides me with a Total Paid (Paypal) thereby making it very simple to compare the number of people at the gate with the amount paid.

    Thank you.