My account has been suspended

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    hannah 
    Asked on March 15, 2020 at 08:56 PM

    Our account has been suspended and our forms no longer work?

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    VincentJay
    Answered on March 16, 2020 at 02:53 AM

    Your account got suspended because of these form fields:

    1584341533ce2s.png

    Before we activate your account, we need to remove those fields.

    We'll wait for your response. Thank you.

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    hannah 
    Answered on March 16, 2020 at 07:08 PM

    Thank you, this is our account form & we need those details on our form, is that not allowed? Also, I can't even log into my account to remove those fields

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    Jimmy_D
    Answered on March 16, 2020 at 07:30 PM

    Hi Hannah,

    Unfortunately, the collection of credit card details is not allowed even with the widgets due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly, though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    In order to reactivate the account, we need your permission to remove the credit card fields.

    Please let us know.
    Thank you.

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    hannah 
    Answered on March 16, 2020 at 08:29 PM
    Ok, thanks for clarifying… Yes, please remove the credit card details and reactivate the form.. Then I will look into the payment authorisation feature.
    Thank you
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    Jimmy_D
    Answered on March 16, 2020 at 09:46 PM

    Hi, 

    We have removed Credit Card fields and reactivated the account, however, we also noticed that you are collecting driver's license numbers without one of the mandatory widgets: 

    1. The Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. A Signature Widget so your users can sign and agree to provide such sensitive information.

    As a courtesy we have activated your account, please understand that you must add the missing widgets as soon as they can log in.

    Thank you.