Customer downloading images from the form

  • Profile Image
    liangj93
    Asked on March 16, 2020 at 04:26 AM

    Hi,


    I have a case:

    The form owner is me. I fill up the form and relevant photos uploaded.

    In the form has the email of the customer, a form receipt was forwarded to the customer. The customer tried to download the image that was uploaded by me. However, the customer received a webpage that stated error404.

    I have attached the URl of the error. I am able to download the image but my customer can't.

    Hope you can advise on this.

  • Profile Image
    Amin_N
    Answered on March 16, 2020 at 06:21 AM

    Hi there, @liangj93!

    Thanks for reaching out to us!

    Kindly keep in mind that in order to allow users to view and download images within your forms, your first have to follow the steps mentioned below:

    1. Navigate to your setting by clicking here.

    2. Disable the "Require log-in to view uploaded files" option as shown below:

    NOTE: I've successfully disabled it for you, users can now view and download images within your forms.

    If you have any other questions, we will be more than happy to assist you further.

  • Profile Image
    liangj93
    Answered on March 16, 2020 at 11:02 PM

    Thank you @Amin_N! It works now!