Trying to export survey results on exel

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    Asked on March 16, 2020 at 09:58 AM


    I am trying to export the result of my survey on Excel but it doesn't work. Indeed, everything but the submission date is blank. I tried with past survey but the result is always the same. 

    I joined a screenshot. 

    Thanks a lot. 


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    Answered on March 16, 2020 at 10:28 AM


    I’m sorry about your problem. I tested your sheets. As a result of the test, I was able to recreate the issue. That’s why a ticket has been created and escalated to our developer team. We cannot provide an ETA on the issues fixed. However, you will be notified when it’s fixed via this thread. 

    If you require any further assistance feel free to let us know.

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    Answered on March 17, 2020 at 03:01 AM

    Hello AvertimSurveys,

    We're sorry for the inconvenience. The excel file downloaded was empty, because all the column in the Sheets of your form was hidden. Since there is no data to display in Sheets it downloads an empty file. I've updated all the columns in your Sheets as visible, you can download your data without any issues now.

    Thank you for contacting us.

    If you have any questions, please let us know.