How can I get my PDF forms to upload without an error message

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    Amelia Versland 
    Asked on March 16, 2020 at 10:59 AM

    I get an error message stating "Unauthorized!"  I was able to do this with one form but no other ones.  I will be in appts until 12pm CST.  


    I've am unable to attach the PDF that I actually created with your website that didn't save in the account but I fortunately did save on my desktop and could send you.


    My website where I want the form located is given below (but doubtful that you need this although you can see that it did work for the NPP/HIPAA consent form).





  • Profile Image
    IvayloK
    Answered on March 16, 2020 at 11:45 AM

    Are you trying to attach a PDF file to your autoresponder or notification?

    Where exactly do you get the "Unauthorized!" error?

    If possible, please provide a link to your PDF file, so we can check it and better understand your concern.

    We will wait for your response.


  • Profile Image
    Amelia Versland 
    Answered on March 18, 2020 at 09:46 AM

    There is no way for me to attach the PDF.

  • Profile Image
    Vick_W
    Answered on March 18, 2020 at 10:52 AM

    Hey Amelia,

    Happy to help you today.

    I have a quick question before we further proceed from here, are you looking to convert pdf file which is already saved on your desktop to a fillable form? if yes then please stop at the link below and see if that works for you.
    https://www.jotform.com/fillable-pdf-form-creator/

    I am also sharing a user guide which includes step by step instructions below.

    How to Create a PDF Form

    Do let us know if you get any errors while uploading a pdf file so that we can further look into this for you.
    Thanks.