What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change my payment method for my subscription?

    Asked by db9cx on May 23, 2013 at 05:21 PM
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    Answered by KadeJM on May 23, 2013 at 05:26 PM

    If you are speaking about changing your Credit Card and Payment Information in regards to your JotForm Subscription please follow these steps:

    (1) Go to www.jotform.com/myaccount/billing.

    (2) Next Click on " Edit " in the Payment Method section.


    (3) Now click on " Change Credit Card " to change your credit card information.


    (4) This will take you to the JotForm Store, then click on " Update Payment Information ", and enter in your new Payment Details then click on Update Payment Information again to confirm it.

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    Answered by taud on August 08, 2013 at 12:00 AM

    I don't know if he is referring to that ... I'm trying to change my forms payment option as well.  It says I can only have one option selected .. but where do I change that option?  Hopefully I"m missing something .. it doesn't seem to be obvious ...  thanks in advance - tcox

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    Answered by khrisell on August 08, 2013 at 12:18 AM

    Hello taud,

    Kindly open a new thread on your own so we can better track the issues and solutions users are having. Anad address it properly.

    Thank you.