Not getting emails when enabling PDF Attachment option

  • laclinicasc
    Asked on March 16, 2020 at 7:38 PM

    When I enable this option, the notification emails stop working altogether

  • Mike
    Replied on March 16, 2020 at 7:59 PM

    When I test this on a cloned version of your form, it seems to be working properly.

    When you enable the PDF Attachment option, please kindly make sure that the password meets the requirements:

    Not getting emails when enabling PDF Attachment option Image 1 Screenshot 30

    If this does not help, please let us know if you are using our default sender, or a custom / SMTP sender.

    Not getting emails when enabling PDF Attachment option Image 2 Screenshot 41