How can I continue on the subscription I had in place?

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    krisenlow
    Asked on March 17, 2020 at 07:36 AM

    Hi, it appears my credit card payment is no longer good. I need to add it in. I would like to continue on the subscription that I had in place. How can I get this implemented?

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    gerardw
    Answered on March 17, 2020 at 08:04 AM

    Your account is now on the Free plan.

    You can directly upgrade your account to the required plan. Please refer this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

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    krisenlow
    Answered on March 23, 2020 at 08:33 AM

    I understand it is on a free plan now. I wasn't given the opportunity to provide a new credit card since the one I had on file was no longer valid. I shouldn't be penalized for something like that. 

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    gerardw
    Answered on March 23, 2020 at 09:44 AM

    Your account is now on the Gold plan.

    I think you have raised another query on another thread: https://www.jotform.com/answers/2221141-Billing 

    We have addressed your issue over there.