How to collect payments from donation form

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    Mary Clancy 
    Asked on March 17, 2020 at 04:20 PM


    We have recently set up a donation form that collects the users card or PayPal info, but we cant figure out how to collect the payment.

    Thank you,

    Mary Clancy

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    Answered on March 17, 2020 at 04:26 PM

    Hi Mary, thanks for contacting us!

    I understand you are asking about the donation collection form. I see that you integrated it with PayPal pro. If you set up the form correctly it should be routed to your PayPal account that you linked to the form.

    Kindly please link your Paypal integration with your personal PayPal account:

    1584476735Screen Shot 2020-03-17 at 1.25


    If you have any further concerns regarding this topic please feel free to reach back out, we are more than happy to help!

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    Mary Clancy 
    Answered on March 17, 2020 at 05:29 PM
    If people pay with card, does that go to our PayPal too?
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    Answered on March 17, 2020 at 05:57 PM

    Hi Mary,

    Yes, if you're using PayPal PRO. I suggest double-checking this to PayPal Support.

    Let us know if you need further help. Thank you.