Take a picture widget not working on Android tablet using android app to run for in kiosk mode

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    BruceClumpner
    Asked on March 17, 2020 at 05:44 PM

    Any idea on how to get this to work?

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    Mike_G
    Answered on March 17, 2020 at 06:34 PM

    I see that you are referring to the Take Photo widget.\

    I have tested the widget using an Android phone on the Jotform Mobile Forms app in Kiosk Mode and I was not able to reproduce the issue you are having.

    1584484322zt18_30_49.png

    I understand that you are using an Android Tablet, may we know what type of android tablet you are using and what is its version, please?

    Also, please make sure that the Jotform Mobile Forms app is permitted to use your device's camera.

    1584484468zt18_30_59.png

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    BruceClumpner
    Answered on March 17, 2020 at 06:49 PM

    Hi Mike, sorry I needed to log into a web training session... I'm using a Samsung Galaxy tab 3

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    jonathan
    Answered on March 17, 2020 at 08:07 PM

    We apologize for inconvenience. I also test the Take Photo widget using your form in Kiosk mode on Android tablet, but so far I also could not reproduce the issue.

    I was able to use the Take Photo widget properly in the form.

    screenshot :

    1584489890zzz 2020-03-18 08.02.59.png

     

    I checked and reviewed your form settings and the widget's configuration and all appears to be correct.

    It could be possible also that your mobile device was just not allowing the widget (camera) on the form. Please check the settings on device permissions and make sure the Jotform widget have write permission.

    Please let us know if issue still persist even after doing all these already.

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    BruceClumpner
    Answered on March 17, 2020 at 08:14 PM

    Yes I'll work on digging into the app permissions.  Thanks for testing, since it's my device, I'll take it from here.


    Thank you.

    Bruce

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    Welvin
    Answered on March 17, 2020 at 10:14 PM

    Hello Bruce,

    If camera permission is not yet granted, you should get a popup screen similar to the below screenshot. If you did not get a popup, the permission is likely not granted when you initially open the app. 

    Allowing camera permission should do it. If you can't find this option, reinstalling the app will also do it. However, I do not recommend doing this if you still have data in the app that aren't synced. 

    I hope this additional information helps. Please contact us again if we can help in any way.