Unable to Log In to Prepopulate

  • Profile Image
    bamboobeat
    Asked on March 18, 2020 at 02:44 AM

    Hi There,


    I'm unable to log in to prepopulate for some reason. 

    The username and password are filled in, however, when I try to log in it just asks me to sign in again.


    See screenshot attached.


    Please advise urgently as I use Jotform every second of the day and it's holding up my workflow right now.


    Thanks.

  • Profile Image
    bamboobeat
    Answered on March 18, 2020 at 05:22 AM

    It seems like Prepopulate is not allowing any of us to log in using Chrome.

    I've logged in using Firefox and it seems to be working.

  • Profile Image
    roneet
    Answered on March 18, 2020 at 08:09 AM

    Could you please try these steps:

    1. Clear your browser cache.

    https://www.refreshyourcache.com/en/home/

    2. Re-open the browser.

    3. Try to login again.

    4. Also, try in an incognito window of the browser.

    Let us know how it goes.

    Thanks.